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 “Protera has provided excellent maintenance services for all our SAP systems. They have relieved our team from much off-hours work and kept our systems current.” -
SAP Technical Team Leader, Fortune 100 Company
“Protera has performed dozens of maintenance sessions on our many SAP systems. They have vast experience to troubleshoot and fix problems as they occur to ensure its completed within the time allocated for maintenance. I recommend Protera for your SAP system maintenance.” -
SAP Technical Team Leader, Fortune 100 Company “Protera's consultant had the performance tuning skills to make our newly upgraded R/3 system function like a well tuned machine.” - Adena
Franchi, SAP Systems Adminstrator, Panasonic
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 Helping IT Managers - and their departments - maximize the investment their company has made in their SAP® systems is what Protera is all about. By providing maintenance and expert advice on keeping SAP systems up on the latest release levels we help to fully utilize system functionality.  Maintenance Support packages and binary patches are released continually by SAP. A regular maintenance schedule must be followed to ensure SAP improvements are implemented in your systems. Support packages are applied in SAP with the SPAM and SAINT tools. It’s recommended a quarterly schedule is followed for all your systems. Maintenance is done on all applicable software components first on the development, then test, then production systems. Many types of maintenance is provided. Adjustments Adjustments to the newly updated objects are then required to ensure custom development, configuration, and OSS notes newer than the maintenance are not removed from the system after application. It is critical in the adjustment phase, also know as the SPDD and SPAU phases, that changes are done correctly. Errors may result in system unavailability as it will not be in a consistent run-time state. Needed adjustments are made in the development system, then applied to the quality and production systems. Testing Regression testing after application of support packages finds problems created from the application of changes. For those problems exposed by testing, follow up with SAP provides solutions before the changes are made to production. Results of the maintenance adjustments and testing are communicated to team members so they are kept aware of the changes being applied. Expertise Protera has years of experience with applying maintenance on SAP systems beginning in 1995 with version 2.2C. We excel in all aspects of maintenance, discovering and making the necessary adjustments afterwards, and then completing regression testing. We’ve successfully implemented maintenance plans for dozens of companies with some of the largest and most complex architectures in the world and we’re confident we can do the same for you. |
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