What is AppCare Hosting On-Demand from Protera Technologies?

For those companies not having the state of the art data center facilities in house, experiencing unexpected downtime with their current solution or simply chose to invest their capital to support their company's mission critical goals instead of building data centers, AppCare On-Demand Hosting can offer world class hosting facilities and an operational platform that guarantee improvement in performance ,availability and flexibility. AppCare On-Demand Hosting leverages Protera's unbeatable SAP expertise and experience to provide the most comprehensive and flexible hosting platform in the industry.

• 24x7 support through our AppCare Client Care Center
• Hosting through our world class data centers to improve performance and availability
• Application configuration, support, and enhancements
• Expert Basis monitoring and administration
• OS monitoring and administration
• Database administration
• ABAP development and support
• EDI/ALE development and support
• Data Archiving
• Upgrades
• Help Desk services for the SAP solution
• On-going improvements and enhancements
• And much more…

Benefits of the AppCare family of solutions

The AppCare family of services has been designed to follow one overriding principle: Maximize a customer's return on their SAP investment. The AppCare family of SAP solutions has proven to deliver on this principle. Our AppCare solutions empower customers to receive the highest possible ROI on their SAP investment now and in the future. In addition to maximizing the return on their SAP investment through Protera's On-Demand Hosting platform and recognized SAP experts, customers can also maximize their return by a(n):

Faster Time to Benefit for New Functionality

Because of our years of SAP experience, we have devised aggressive project plans leveraging best practices to bring new functionality live in a shorter amount of time. Protera can provide pre-configured solutions that decrease implementation time even further while still delivering crucial functionality. AppCare allows you to add new functionality faster without the burdens of high budgets and lack of resources. AppCare provides a faster time to benefit from R/3, BI, CRM, SCM, and more.

Improved Utilization of Existing Resources

Appcare allows our customers to utilize their internal staffs for more strategic business purposes rather than using them to support their hardware, software, and communications. AppCare allows customers to focus on the future growth of their business, while leaving the support, upgrade, and improvement of their SAP system to us. Protera also eliminates the high costs associated with recruiting, training, and retaining staff allowing customers to put their capital to better use. AppCare allows companies to continue to grow and prosper in a global economy.

Increase in available capital for more Strategic initiatives

By requiring no up-front capital for implementations and hosting of new functionality like R/3, BI, CRM , APO, and more, Protera allows our customers to put their limited capital into other areas that will help contribute to the growth of the company. With a fixed monthly cost, Protera creates a pricing model that decreases the amount of stress put on a company's capital, as well as empowering companies to more effectively utilize their limited capital. By guaranteeing IT costs for support and maintenance for the next 3-5 years, companies improve budgetary planning, thus improving their use of existing capital. AppCare delivers solutions that help customers reduce their total SAP cost of ownership.

Improved System Performance and Availability

Protera guarantees the industry's highest level of service for our fully hosted and remote application management solutions. Protera offers guaranteed Service Level Agreements (SLA) ensuring minimal unexpected downtime, proactive monitoring and problem resolution, and overall improvement in performance. AppCare utilizes world-class data centers, redundant networking, 100% power guarantees, redundant systems, and many more tools to ensure the highest level of availability. Our 24x7 remote support also guarantees your system will be more stable for the long-term. Our SAP experience and expertise is unbeatable.

Streamlined Business

Protera offers the most comprehensive bundle of services in the industry that includes, hosting, hardware, networking, communications, implementation, support, and continuous improvements all for one fixed monthly fee. Protera can also provide on-site help as needed through our SAP certified consultants. Protera eliminates the need to rely on multiple partners to implement and support your solution. The fixed monthly fee ensures you have fixed IT costs for next 3-5 years because all ongoing application support areas are covered. You get all the services you need to grow your business, while receiving 1 monthly invoice that covers all your costs.