AppCare Remote Managed Services - Expert Basis Monitoring

The Gartner Group recognizes that the biggest factor contributing to the total cost of ownership of any enterprise solution is the labor necessary to design, implement, support, upgrade and enhance that solution. Not only is the labor expensive, but the retention of the labor resources also contributes to the long-term success of the solution. Existing SAP customers feel these pains everyday when dealing with hiring employees, training employees, and retaining these employees to help support and enhance their solution. Protera has recognized this problem for many years, and successfully delivers solutions that address these issues.

AppCare Remote is designed to give existing SAP customers a cost-effective, comprehensive, and flexible application management solution for their SAP environment. Our solutions are designed to be flexible by providing only the support services a customer needs to support and enhance their SAP solution. AppCare Remote leverages Protera's unbeatable SAP expertise and experience to provide the most comprehensive and flexible application management solution in the industry.

AppCare Remote Provides:

24x7 support through our AppCare Client Care Center
Application configuration, support, and enhancements
Expert Basis monitoring and administration
OS monitoring and administration
Database administration
ABAP development and support
XI development and support
Data Archiving
Upgrades
Help Desk services for the SAP solution
On-going improvements and enhancements
And much more…

The AppCare family of services has been designed to follow one overriding principle: Maximize a customer's return on their SAP investment. The AppCare family of SAP solutions has proven to deliver on this principle. Our AppCare solutions empower customers to receive the highest possible ROI on their SAP investment now and in the future. In addition to maximizing the return on their SAP investment through Protera's flexible hosting platform and recognized SAP experts, customers can also maximize their return by a(n):

Faster Time to Benefit for New Functionality

Because of our years of SAP experience, we have devised aggressive project plans leveraging best practices to bring new functionality live in a shorter amount of time. Protera can provide pre-configured solutions that decrease implementation time even further while still delivering crucial functionality. AppCare allows you to add new functionality faster without the burdens of high budgets and lack of resources. AppCare provides a faster time to benefit from R/3, BI, CRM, SCM, and more.

Improved Utilization of Existing Resources

Appcare allows our customers to utilize their internal staffs for more strategic business purposes rather than using them to support their hardware, software, and communications. AppCare allows customers to focus on the future growth of their business, while leaving the support, upgrade, and improvement of their SAP system to us. Protera also eliminates the high costs associated with recruiting, training, and retaining staff allowing customers to put their capital to better use. AppCare allows companies to continue to grow and prosper in a global economy.

Increase in available capital for more Strategic initiatives

By requiring no up-front capital for implementations and hosting of new functionality like R/3, BI, CRM , APO, and more, Protera allows our customers to put their limited capital into other areas that will help contribute to the growth of the company. With a fixed monthly cost, Protera creates a pricing model that decreases the amount of stress put on a company's capital, as well as empowering companies to more effectively utilize their limited capital. By guaranteeing IT costs for support and maintenance for the next 3-5 years, companies improve budgetary planning, thus improving their use of existing capital. AppCare delivers solutions that help customers reduce their total SAP cost of ownership.

Improved System Performance and Availability

Protera guarantees the industry's highest level of service for our fully hosted and remote application management solutions. Protera offers guaranteed Service Level Agreements (SLA) ensuring minimal unexpected downtime, proactive monitoring and problem resolution, and overall improvement in performance. AppCare utilizes world-class data centers, redundant networking, 100% power guarantees, redundant systems, and many more tools to ensure the highest level of availability. Our 24x7 remote support also guarantees your system will be more stable for the long-term. Our SAP experience and expertise is unbeatable.

Streamlined Business

Protera offers the most comprehensive bundle of services in the industry that includes, hosting, hardware, networking, communications, implementation, support, and continuous improvements all for one fixed monthly fee. Protera can also provide on-site help as needed through our SAP certified consultants. Protera eliminates the need to rely on multiple partners to implement and support your solution. The fixed monthly fee ensures you have fixed IT costs for next 3-5 years because all ongoing application support areas are covered. You get all the services you need to grow your business, while receiving 1 monthly invoice that covers all your costs.